How can we help you?

Frequently Asked Questions

Can I add all of my children in one view?

Yes. Under settings in the user dashboard, click on the "Add Another Child" button to add any additional children you may have.

How do I grant access to my child's physician to edit the records?

Under the child's name, there will be an option called "Grant Access to..". Click on it, and then enter the doctor's name that you want to give write permissions to.

Will I be notified of my child's next shot that may require multiple doses?

Yes. The website will automatically send an email a month in advance, and then a follow up email the week before the recommended date of the next dose. This way, it allows you to schedule an appointment with your child's doctor in advance.

Is there a way to upload any handwritten records to the site?

Unfortuntely, only the doctor is able to upload any records for security purposes. Please give your physician the information so that they can upload it to your child's account.

What do I do if I'm having problems logging in?

Please contact our support line. They will be happy to assist you.

How can I view the recommended shots to take when going to another country?

Currently, there is no way to do so. But it is a functionality we have on our radar!

What happens if I upload a patient's new record into a different patient's account?

With our algorithm, we are able to verify if the patient's account name matches with the patient name in the document being uploaded. If it fails, please contact our support line for more assistance.

Can I grant the staff the ability to upload new information?

Yes. However, you will still need to sign your digital signature on any document that a person (that's not you) uploaded before it gets pushed into the patient's account.

How accurate is the digital conversion of handwritten records into copiable text?

It's about 95% accurate. We're always tinkering our algorithm to make it as perfect as possible so that you won't have to worry about inorrect information.

Is this free?

Currently, it is a freeware product. We appreciate any donations, but we're just as happy when you use our site!

Where's the night mode button?

Our night mode setting is currently in beta! You can click the button to try it!